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  • Why did I get a bill? I thought I paid taxes for the ambulance.
    No taxes are collected for ambulance service. Therefore the cost to operate are passed on to the patient. If we have your insurance information, we have billed your insurance. If you need to get us your insurance information, please contact us. (573) 987-9506.
  • Does S.O.S. Medical Inc charge for services when a patient is not transported?
    Under most circumstances there is no charge for services when a patient is not transported to a medical facility. If significant treatment is administered prior to a no transport you may receive a bill, usually payable by insurance, to recoup the cost of the supplies used. In the event that air medical transport by a helicopter is utilized, a charge for services is applied to recoup the cost of equipment utilized in the care of a patient prior to air ambulance arrival.
  • I received a statement in the mail. Is this the amount I owe? What if my insurance does not pay?
    Review your statement carefully. Statements are sent out monthly to keep you informed of your account status. It may be possible that the amount shown does not reflect a payment due; it may be that we are awaiting payment by your insurance carrier. If you have any questions at all, contact an account specialist to review the status of your account. Sometimes there may be a simple error and we need to confirm the accuracy of your information. It is best to contact us as soon as possible with any concerns, as your insurance submissions are time sensitive and the quicker we can clear up any information the better. If your insurance does not pay, simply contact our administrative staff to review payment options offered.
  • Do you accept Credit / Debit cards for payment? Can I pay my bill online?
    S.O.S Medical, Inc. currently accepts credit cards as a method of acceptable payment. Please contact our office during regular office hours Monday - Friday (8am - 4:00 PM) and we can process the credit / debit card payment over the phone or in the office. We currently do not take credit card payments through our website.
  • What if I can’t pay my bill?
    We are willing to make payment arrangements with any party faced with an outstanding bill. Patients, their families or representatives are able to contact the billing office during regular business hours from 8:00 a.m. to 4:00 p.m., Monday through Friday. We strive to aid patients and families by accepting modest payments on a monthly basis. This enables all involved to successfully handle the unexpected burden an injury or illness can create. It is our goal to work with all of the patients we serve and avoid the need for advanced debt collection.
  • Why couldn’t my loved one be taken to the hospital of their choice?
    We make every effort to take patients to a hospital of their choice. However, in the instance of a life-threatening emergency, the closest and most appropriate hospital may be necessary for stabilization. Or, in some situations, a specialized treatment may only be available at a certain facility. There are also occasions when a hospital may be unable to accept patients due to overcrowding. Long distant transfers out of the area, such as St. Louis, are possible but must be pre-arranged through our office by the patients family or the hospital staff.
  • I live close to an ambulance building. Should I drive to the building if I need emergency care?
    The EMS system is in place to assure that you receive emergency medical assistance at any location, quickly and efficiently. It is not a good idea to be driving around in an emergency situation possibly endangering your own life or the lives of others. In an emergency, simply call 911 and let the system work for you. Appropriate emergency response unit(s) will be dispatched to your location immediately. Occasionally, EMS crews may be away from their station on an emergency call, attending training, or familiarizing themselves with the district. Use 911 in an emergency.
  • What is the difference between an EMT and a Paramedic?
    Initial EMS training begins at the Emergency Medical Technician (EMT) level. Once licensed by the State of Missouri as an EMT, you may then proceed to the Paramedic Level of training. The EMT level of training is where emergency medical “basics” are learned, applied and practiced. An EMT can administer oxygen and secure a patient airway, and defibrillate (“shock”) using an A.E.D. (automated external defibrillator). A Paramedic can start IVs, intubate (put a breathing tube into the trachea or windpipe), interpret EKGs and administer life-saving medications.
  • Why is Ambulance spelled backwards on the front of the ambulance?
    “Ambulance” is printed backwards on the front of an ambulance so that when approaching a vehicle from behind, drivers see the word “AMBULANCE” in their mirror in the correct form.
  • How do your EMTs and Paramedics become licensed?
    EMTs and Paramedics are licensed by the State of Missouri. Both must first attend an EMT course and then the Paramedic course follows usually after the EMT has worked in the field to gain experience. Both courses are offered locally at the Cape Girardeau Career and Technology Center. Both EMTs and Paramedics must complete a minimum number of CEUs (continuing education credits) every five years. An EMT-P must complete 144 hours of CEUs every five years and EMTs 100 hours respectively. In addition, Paramedics must maintain Advanced Cardiac Life Support (ACLS) certifications every two years. Both must maintain current CPR certification at all times. North Scott County Ambulance District strives to ensure that our staff accomplishes these requirements by utilizing a training program that allows personnel to attend courses required for re-licensure.
  • What does ALS stand for?
    ALS stands for Advanced Life Support. In the event of a medical emergency, advanced airway, intravenous access, and medications may be utilized.
  • What type of equipment is in the ambulance?
    The ambulances are equipped similar to that of an emergency room with advanced life support medications and equipment. Each ambulance is also equipped to treat both adult and pediatric patients for trauma and medical emergencies.
  • What other services does S.O.S. Medical Inc offer, other than EMS?"
    Non-Emergency Medical transport -Wheelchair -Stretcher CPR classes Blood pressure checks and monitoring School career day participation EMS on-site standby for community events Educational training site for EMS and health career students Disaster drills and crash simulations
  • How does ambulance service work?
    Emergency help dispatched is expected to reach the location of the emergency in an average of 18 minutes. Pre-hospital care will be given to patients during transit to hospital. Patients are transported in ambulances well equipped to handle emergency situations.
  • How are your ambulances staffed?
    There are two liscensed personnel on all ambulances.
  • May a family member or friend ride with the patient while being transported?
    Our insurance prefers only the patient to be transported. The paramedic on duty can allow one person to ride.
  • What transportation services are provided by S.O.S. Medical Inc?
    We provide emergency and non-emergency transports. Wheelchair transportation is also available.
  • Who Can request a copy of my medical records?
    Records can only be released to the patient by showing a picture ID.
  • When I call for an ambulance, does the fire department come to?"
    The fire department does respond on calls.
  • What should I do when I see an ambulance driving with its emergency lights activated?
    Required by law, you are to slow down, pull to the right, and stop. If you are on a bridge, clear the bridge and then pull to the right.
  • What are the requirements to be employed at S.O.S. Medical Inc?
    NEMT driver/attendant: All applicants must have an Missouri class E license, have a first responder and CPR certification Ambulance: All applicants must have a Missouri State License as an EMT-B, EMT-Paramedic or RN.
  • How is my bill figured?
    There is a base rate cost plus mileage on all calls.
  • How much does an ambulance ride cost?
    Average ambulance ride is around $1000. This can vary based on level of service provided and miles transported.
  • Do I get charged if an ambulance is called but I refuse a ride?
    Yes, we charge a response fee regardless of who calls. Any response takes an ambulance out of service for at least 30 minutes.
  • I have Aflac. If I am a member, do you receive any payment I would be entitled to from Aflac if I’m injured?"
    No, Aflac does not pay us directly.
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